Question 1

How long will it take to receive my order?

Accepted Answer

Typically, it takes 3-5 business days to receive your order. We're doing our best to deliver it promptly for you.

Question 2

How to track my order?

Accepted Answer

You can track your order using your order number or tracking number provided in your shipping confirmation email. Click on Track navigation or Chat with us.

Question 3

Do you ship internationally?

Accepted Answer

Yes, we do ship internationally. The shipping fee may vary depending on your location.

Question 4

Do you offer free shipping?

Accepted Answer

Shipping fees vary by location and order value. Shipping cost will be calculated at checkout.

Question 5

What is your return policy?

Accepted Answer

Refund claims for defective or incorrect items must include a complete, unedited, untrimmed unboxing video and be submitted within 3 days of delivery. No physical return is required for seller errors, and the affected item price is refunded; original shipping fees are non-refundable. The policy does not specify a restocking fee. Refunds are not provided for buyer-selected variants, incorrect addresses, unpaid customs duties, package refusal, or courier/customs damage.Read the full refund policy

Question 6

Can I exchange an item?

Accepted Answer

You can exchange an item with a higher-price item or the same item with a different size. See our policy page for details.

Question 7

Can I cancel or change my order?

Accepted Answer

Ready stock orders can only be canceled before they are processed or fulfilled. Once shipped, they cannot be canceled. Pre-order items cannot be canceled or refunded after payment is completed.

Question 8

What payment methods do you accept?

Accepted Answer

We accept major credit cards (Visa, Mastercard, American Express) and other secure payment methods at checkout.

Question 9

Do you accept store credit?

Accepted Answer

We accept store credit as a payment method.

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