REFUND AND RETURN POLICY

Last Updated: July 22, 2026

At YUMIDO, we are committed to delivering high-quality products. Every item undergoes a strict Quality Control (QC) process before being carefully packaged and handed over to the shipping carrier.

Please read this policy carefully before placing an order on https://yumidooo.com.

1. UNBOXING VIDEO REQUIREMENT (MANDATORY)

To be eligible for a refund claim regarding defect items or missing/incorrect products, customers must provide a complete unboxing video.
The unboxing video must be unedited and untrimmed, showing the package clearly sealed from the beginning until the item is fully unpacked and inspected.
All claims must be submitted within 3 DAYS of package delivery based on the official tracking status.

2. REFUNDS FOR SELLER ERRORS (NO RETURN REQUIRED)

If you receive a defective product caused by a manufacturing error or an incorrect item due to our mistake:

NO PHYSICAL RETURN REQUIRED: You do not need to ship the defective or incorrect item back to us.
100% ITEM PRICE REFUND: We will issue a 100% refund for the price of the affected product.
NOTE: Original shipping fees are NON-REFUNDABLE. The refund applies strictly to the value of the product itself.

3. OUT OF STOCK ORDERS (FULL REFUND)

In the rare event that an item you ordered is out of stock after payment has been completed:

Our team will notify you directly via email.
You may choose between replacing the item with another product of equal value OR receiving a FULL 100% REFUND (including original shipping costs).
Refunds in this scenario will be issued back to your original payment method.

4. SHIPPING AND COURIER DAMAGE

All products are verified to be in perfect condition during our Quality Control (QC) process prior to dispatch.
We are NOT RESPONSIBLE for, and will NOT issue refunds for, any damage, loss, or delays caused by courier handling (Pos Indonesia) or customs clearance processing in the destination country.

5. ORDER CANCELLATION POLICY

READY STOCK ITEMS: Orders can only be canceled if they have not yet been processed or fulfilled. Once shipped, ready stock orders cannot be canceled.
PRE-ORDER (PO) ITEMS: Orders placed for items marked as PRE ORDER CANNOT BE CANCELED OR REFUNDED ONCE PAYMENT HAS BEEN COMPLETED, even if the Pre-Order period is still open or production has not yet started. Please ensure all order details are final before completing your purchase.

6. NON-REFUNDABLE SCENARIOS

Refunds will NOT be granted for the following reasons:

Incorrect selection of size, color, or product variant by the buyer.
Incorrect, inaccurate, or incomplete shipping addresses provided at checkout.
Unpaid customs duties, local import taxes, or refusal to claim the package in the destination country.